Troubleshooting

Work in progress

This page is being written. If you need help now, contact support@airelogic.com with the Transaction ID and Trace ID from Usage Data.

This page will cover:

• Finding out what happened on a run, using Usage Data and Debug Mode
• Common errors, such as 400 input validation failures, authentication failures and failing tasks
• Why an endpoint returned a status code you didn't expect - see How the Endpoint Response is Decided
• Error email notifications

For general questions, see the FAQs.